Terms & Conditions

Terms & Conditions

By accessing LedgerWallet.com, the visitor and/or the purchaser agree to be bound by these Terms and conditions. These ones may be updated without prior notice. LedgerWallet.com is operated by Ledger S.A.S.

Prices of our articles

All our prices are given in euros or bitcoins including taxes. Prices are guaranteed only within the limits of available stocks and are subject to change without notice. Prices in bitcoins correspond to our chosen exchange rate provider at the time of the order.


All our prices are invoiced according to French laws. The customer is solely responsible for consulting his local tax laws in order to determine compliance with his national and/or state regulations, and pay any applicable duties or taxes.

Shipping prices

Delivery fees are displayed on the order screen and depend on the country of delivery.


Customers can order on the LedgerWallet.com website 24/7. Any completed order implies the customer is agreeing with the prices and the description of the articles available for sale, as well as these Terms and Conditions.
Ledger is committed to fullfilling the orders received via the website LedgerWallet.com within the limits of available stocks. In case of an unavailability of one or more ordered article(s), Ledger will inform the customer as soon as possible, and if necessary refund within 30 days after payment; the order will then automatically be cancelled.

Acceptance of Terms and Conditions

The present Terms and Conditions are regarded as in effect as soon as the customer has ticked the appropriate checkbox while validating her order.

Payment options

Orders may be paid using VISA or Mastercard credit cards, or with bitcoins.


Customers can track their package using the link provided by email after ordering.
Ledger is committed to process the items ordered and paid by customers on the same day if the order has been placed before 5pm. CET, or within one business day after bank or Bitcoin confirmation of the payment.

Delivery time

Delivery time depends on the choosen shipping options and will be displayed on the order page when filling the order shipping form.
Our delivery times are indicative only and depend on carrier delivery provisions. Ledger may not be held responsible in case of any event beyond its control that could delay the delivery.

Delivery check

The customer should thoroughly check the integrity of the delivered articles. Any anomalies in the delivered items (damaged or open package, missing, incomplete, broken or defective product) must be reported within 8 days after the delivery.

Exchange, return and refund

Any purchases on LedgerWallet.com are subject to the European statutory period of 14 days starting from the date of delivery. To exercise this right, customers must notify their decision to withdraw from the purchase using clear and comprehensible wording to Ledger by e-mail to our Customer Service, with their name, order number, type of return product and country.
he purchased items must be returned within 14 days from your request, sealed in their original packaging, with complete accessories, at:
Ledger Wallet
35 rue du Caire
75002 Paris, France
This order will be refund (excluding shipping costs) within 15 business days after being returned. The costs and risks of return shipping will be entirely assumed by the customer.


For any complaints or product anomalies, please contact the Customer Service through the contact form.


Ledger Wallet is a hardware Bitcoin wallet, a smart card running in conjunction with a software application, which allows the customer to protect, store and transact with his own bitcoins.
Ledger, the company providing this solution, will not know or own, at any time and in any format, the Bitcoin private data of its’ customers.
The customer is the only one to be responsible for her Bitcoin private data and backups; it is up to her to keep these sensitive informations secret and safe.

Transaction security

Ledger strives to guarantee the confidentiality and security of all data transmitted when surfing and/or ordering on ledgerwallet.com. When using a credit card, the card details are encrypted and sent directly to our banking provider and are never stored on our servers.

Customer Service

Many questions regarding our products are available in our Knowledge Base. If you have a question that hasn’t been given an answer in these resources, please reach our Customer Service through the contact form.

Withdraw and warranty

All products purchased on LedgerWallet.com are submitted to legal protections guaranteed by Art. L.211-1, Art. 1641 and the following ones of the French Civil Code.
Ledger is dedicated to its customers’ satisfaction and committed to deliver goods in conformity with their contractual description.
However, should the customer feel unsatisfied with any purchased item from LedgerWallet.com, he can be refund by contacting our Customer Service [link] and returning this item within 14 days, to Ledger Wallet, Service Client - 35 rue du Caire 75002 Paris, France, in original condition and packaging, including any blank accessories.
After this delay of 14 days and within 2 years of warranty, if any obvious defect or lack of conformity of the product is proven, Ledger commits to replace the product.


Any pictures on ledgerwallet.com including the products' illustrations are not contractual. These pictures are some examples of the products that customers can receive.


Unless otherwise noted, Ledger is not responsible for the content of any sites that may be linked to or from ledgerwallet.com.

Intellectual property

Any texts, comments, documents, illustrations and pictures published on LedgerWallet.com are strictly reserved in accordance with intellectual property laws for the whole world. As such, and conforming to the French Code of Intellectual property,private usage of the website is the only one to be authorized, subject to different provisions, even more restrictive of the Code of Intellectual property. Any reproduction of the Ledger website content, partially or wholly, is strictly forbidden without prior agreement.

Applicable law

These Terms and Conditions are governed by French law.
Only in case of contrary mandatory legal dispositions, the Courts of Paris, France shall have exclusive jurisdiction of any disputes.

Head office : 35 rue du Caire, 75002 Paris, France.
RCS de Paris B 529 991 119